Friday, September 05, 2014

The Lighthouse Marina Resort Subic Bay Review

Our family spent the long weekend holiday in Pampanga, particularly Subic and Clark, to unwind and relax. The original plan was to stay in Subic for 2 nights. Things changed as we realized something about Lighthouse Marina Resort. It was April of this year when I did an online reservation of an aqua terrace room for August 23 to 25. I heard that it's the best hotel in Subic, so we didn't mind the rate, thinking that the long ride will be worth it, the hospitality and service of the hotel would compensate for the price.

In the afternoon of August 23 while we were swimming at Fontana Water Park, I received a text asking about our expected arrival time, I said we'll reach the hotel most probably between 5 to 6 o'clock. I inquired if they could give us 2 double beds, they said they were fully-booked so my request was declined. I said okay, no problem, I'll just get an extra bed upon check-in.

This is the single king bed where hubby and I and our kids slept (after the kids jumped on it). All of their rooms are good for two with breakfast. They allow maximum of 4 persons in this kind of room. Extra person rate applies upon registration, while kids 6 years old and below are free of charge. All rooms are non-smoking. If you really wish to smoke, I guess you can use the small balcony provided that you shut the glass door in order to avoid the cigarette fume entering the room.

An aqua terrace room has a floating bathtub and glass encased shower as seen in the photo. It also features coffee & tea making facilities, a mini bar, 42" LCD TV, and an iPod dock w/ alarm. While most hotels have free wifi anywhere in their premises, Lighthouse Marina provides limited internet to their guests for 3 hours only, which is a major turn off in this selfie era.

This is the view from the terrace in our room. It says in the website and I quote, "Enjoy an ultra stylish retreat with a stunning view of the peninsula and the foothills of the city". I couldn't believe it. I thought it was a joke. Honestly, I'd rather book a room at Pico Sands Hotel with the same rate but way better when it comes to scenery and location.

Along with the view of Zambales mountain range is this. Tell me, stunning or not? No way I am staying longer in this hotel worth P7,000 a night, plus tourism tax and a few more extra charges, promising a very good stay yet you were given a room with this view then experience a couple of disappointing incidents.

Upon arrival at the hotel that Saturday afternoon, we were told by the receptionist to go to Sands restaurant for our complimentary afternoon snack. Feeling hungry traveling from Clark to Subic, we decided to check whatever they are serving. I approached one of the servers and told her that we came for the afternoon cocktail as mentioned by the receptionist. She said, okay ma'am, please be seated, we'll serve you some. To my dismay, we were given only water to drink and then fish quiche served in 4 ceramic spoons, fish quiche with a size smaller than a matchbox! There were 4 of us on the table so I understand it was 1 fish quiche each person. My cousin and I made fun about it afterwards, but I swear it was quite embarrassing. Hubby and I were convinced that we better leave Lighthouse Marina the next day, drive back to Clark after visiting Zoobic Safari, and once again stay at Prism Hotel for a night.

That night before heading to a grocery to buy diapers for Suna, we told the receptionist that we were checking out the next day, canceling our 2nd night at the hotel. They were supposed to charge us for a cancellation fee equivalent to one night of stay, making us pay for the entire 2 nights even we stayed for a night alone. I told them the real reasons why we were checking-out earlier as planned and that's when they agreed not to charge the cancellation fee and extra mattress anymore. Thank you to the manager, I forgot to get her name, but thanks, really.

Oh, about the second incident.. it was when they called our hotel room that the same night, offering nightcap drinks with a choice of coffee, tea or hot chocolate. I ordered 3 hot chocolate and they said it will be delivered in a bit. That time, I was breastfeeding my baby daughter to sleep and I was sleepy myself so I didn't notice the passage of time. Both my girls slept and when I check the time, it was already pass 10 in the evening. I didn't bother to follow up anymore, but Askim looked for her hot chocolate in the morning.

Things that I like about the Lighthouse Marina:
-Location inside the Subic Freeport Zone
-Welcome drinks and fresh fruits upon check-in
-Breakfast buffet in the morning
-Bath and shower
-Turndown service
-The considerate manager :)

Things that I don't like:
-The smelly carpet in the corridor
-Limited internet connection
-Failed afternoon cocktail and nightcap drinks
-Unpleasant view from the hotel room
-Fading paint of their iconic lighthouse. My plan to have a photo taken with that thing in the background didn't happen because of that.

Do we have plans of going back to this hotel in the future? No.

The Lighthouse Marina Resort Subic Bay
Moonbay Marina Complex,
Subic Bay Freeport Zone,
Zambales, Philippines
Telephone # (6347) 252-5000 or (6347) 252-7545
Manila Number: (632) 711-0019


  1. 7,000 php for a night for that kind of service is so not worth it. I wonder why there are so many expensive resorts in the Philippines that do not provide excellent service.

  2. Hello Mrs Kolca! :) Tagged you for the Sisterhood of the World Bloggers Award!

    1. Why, thanks! Will visit the link and check it soon! :)


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